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CRM and marketing automation for small businesses, manage contacts, automate follow-ups.
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Deal Highlights
Keap, formerly Infusionsoft, has been selling CRM and marketing automation to small businesses for two decades. It combines a contact database, email and SMS automation, pipelines, quotes and invoices, and payments in one system, which is genuinely useful for a service business that would otherwise stitch four tools together.
It is also, as of 2026, an expensive product with a serious entry barrier. Being clear about that up front matters more than any feature list, because the price is what determines whether Keap is right for you.
What Is Keap?
Keap is an all-in-one CRM and automation platform aimed at small businesses, particularly service providers: agencies, coaches, consultants, contractors, and local businesses with a sales process rather than a self-serve product.
The platform covers contact management with segmentation and tagging, a visual automation builder for email and SMS sequences, sales pipelines, appointment booking, quotes and invoices, and payment collection. Its distinguishing strength is that the automation and the commerce side connect: a paid invoice can trigger an onboarding sequence, and a stalled quote can trigger a follow-up, without integrating separate systems.
That integration is Keap's actual argument. Plenty of tools do email automation better and plenty do invoicing better. Few do both in one place with shared contact data.
What's Included in This Deal
This offer is a free trial, which is the right way to approach a platform at this price point. You should not commit to Keap without running your actual process through it.
The trial gives you:
- Contact management with tagging and segmentation
- The automation builder for multi-step email and SMS campaigns
- Sales pipelines with deal stages
- Appointment scheduling
- Quotes, invoices, and payment collection
- Landing pages and forms for lead capture
- Reporting across pipeline and campaign performance
Use the trial to build one real automation end to end rather than exploring features. The question to answer is whether the builder handles your actual follow-up logic, because that is what you are paying for.
Keap Pricing: The Number to Know First
Keap restructured its pricing and removed its entry-level tiers. The result, as of 2026:
| Item | Cost |
|---|---|
| Base plan | around $249/month billed annually, or $299/month monthly |
| Included | 2 user seats, 1,500 contacts |
| Additional users | around $39/user/month |
| Onboarding fee | around $500, mandatory at signup |
That is roughly $3,000 in the first year before adding a third user or growing past 1,500 contacts, and the $500 onboarding fee is not optional.
This is the single most important fact when evaluating Keap, and it disqualifies the product for a large share of the small businesses it markets to. A solo consultant or a three-person startup testing whether automation helps is not the buyer for a $299 monthly commitment with a mandatory setup fee.
Contact count is the other escalator. At 1,500 included contacts, a business doing any volume of lead generation crosses the threshold quickly, and pricing scales from there.
Keap vs HubSpot vs ActiveCampaign
| Platform | Entry cost | Onboarding fee | Best for |
|---|---|---|---|
| Keap | around $249/mo annually, 2 seats, 1,500 contacts | around $500, mandatory | Service businesses wanting CRM, automation, and invoicing in one |
| HubSpot | Starter around $20/seat/mo; Marketing Pro from around $890/mo | around $3,000 at Professional tier | Teams wanting the widest ecosystem and a genuine free CRM |
| ActiveCampaign | Starter around $15/mo for 1,000 contacts | None | Automation depth at accessible cost |
The comparison is unflattering to Keap at the entry point. ActiveCampaign offers comparable and arguably deeper email automation starting around $15 a month with no onboarding fee, which is a fraction of Keap's floor. For a business whose primary need is sophisticated follow-up sequences, that difference is difficult to justify away.
HubSpot is cheaper to start and considerably more expensive to scale. Its Starter tier around $20 per seat is accessible, and its free CRM is genuinely usable. The jump to Marketing Hub Professional, near $890 a month with a substantial mandatory onboarding fee, puts first-year spend well past $13,000. HubSpot's advantage is ecosystem breadth and a growth path; its risk is that the growth path is expensive.
Keap's defensible position is the combination of automation with quoting, invoicing, and payments in a single system with shared data. If you are a service business that sends proposals, collects payments, and runs follow-up automation, Keap does in one tool what would otherwise require ActiveCampaign plus a separate invoicing platform plus integration work. Whether that consolidation is worth the premium depends entirely on how much the separate-tools approach costs you in money and friction.
Key Features Worth Understanding
The automation builder. Keap's core. A visual canvas where you chain triggers, delays, conditions, and actions. Triggers include form submissions, tag applications, purchases, appointment bookings, and pipeline stage changes. The strength is that commerce events are first-class triggers, so "invoice paid" or "quote viewed" can start a sequence without an integration.
Tags and segmentation. Keap organizes contacts primarily through tags rather than rigid fields. This is flexible and becomes chaotic without discipline, which is the most frequent complaint from long-term users.
Pipelines. Visual deal stages with automation attached, so moving a deal can trigger follow-up. Suitable for a straightforward sales process rather than complex multi-team forecasting.
Quotes, invoices, and payments. Send a quote, convert it to an invoice, collect payment, and trigger automation from each step. This is the capability that most distinguishes Keap from pure marketing tools.
Appointments. Built-in booking with reminders, which removes a separate scheduling subscription and lets reminders live in the same automation as everything else.
Landing pages and forms. Adequate for lead capture. Not a reason to choose the platform, but enough that you may not need a separate builder early on.
Getting Migration Right
Moving into an all-in-one platform is where implementations succeed or stall.
Clean your contact data before importing. Migration is the cheapest moment to remove duplicates, standardize fields, and drop contacts who have not engaged in years. Importing a messy list means paying to store it and automating against bad data.
Do not rebuild every existing campaign. Most businesses have accumulated sequences that no longer run or no longer work. Rebuild the two or three that genuinely drive revenue and leave the rest behind.
Migrate commerce last. Get contacts and one automation working before moving invoicing and payments. Payment configuration errors are the most consequential kind, and you want the rest stable first.
Run parallel briefly. Keep the previous system readable for a month. You will need to check something, and a read-only fallback is cheap insurance.
Expect a real ramp. Between onboarding, data cleanup, and building automations that mirror how you actually work, a realistic timeline is several weeks rather than a weekend. Budget the internal hours honestly, because they are a larger cost than the subscription in month one.
The Honest Cost Comparison
Before committing, price the alternative explicitly rather than assuming consolidation saves money.
A comparable separate stack might be an automation tool at roughly $50 a month, invoicing software at around $30, a scheduling tool at about $15, and a form builder near $25. That lands close to $120 a month, against Keap's roughly $249 plus the one-off onboarding fee.
On subscription cost alone, the separate stack wins. Keap's case rests on three things the comparison hides: the integration work to connect those tools, the automations that become possible only when commerce and marketing data live together, and the maintenance burden when one tool's API changes and a workflow silently stops.
If you have already built a working integrated stack and it runs reliably, the argument for switching is weak. If you are spending hours each month reconciling systems, or losing follow-ups in the gaps between them, the premium buys back real time.
Be honest about which of those describes you. The most common expensive mistake here is buying consolidation you were not actually suffering without.
Who Should Use Keap?
Use it if you are an established service business with revenue, you sell through a real sales process involving quotes and follow-up, and you currently juggle a CRM, an email tool, and an invoicing system that do not talk to each other. That is the profile where the consolidation argument holds and the price is proportionate.
Use it if you value done-for-you setup. The mandatory onboarding is a genuine cost, but it does mean the system gets configured by someone who knows it, which is more than most platforms provide.
Look elsewhere if you are pre-revenue, bootstrapped, or testing whether marketing automation helps at all. ActiveCampaign at a fraction of the cost, or HubSpot's free CRM, will answer that question without a four-figure first-year commitment.
Look elsewhere if your product is self-serve software. Keap's model assumes a human sales process with quotes and invoices, which does not match a SaaS company where users sign up and pay by card.
Real Use Cases
A consulting firm replaced a spreadsheet CRM, a separate email tool, and manual invoicing. Proposals sent from Keap triggered follow-up sequences automatically when unopened, and paid invoices started the client onboarding sequence. The consolidation removed a recurring source of dropped follow-ups, which for a business with high-value engagements paid for the platform quickly.
A coaching business automated the path from lead magnet to booked call to paid programme, with SMS reminders reducing no-shows. The value came from the sequence spanning marketing, scheduling, and payment without integrations breaking between them.
An early-stage startup trialled Keap, found the automation capable but the cost disproportionate at its stage, and moved to a cheaper tool with the intention of revisiting after revenue grew. That is a legitimate outcome of a trial and worth stating plainly, because it is the common one for companies at that stage.
How to Claim the Trial
- Follow the link on this page to Keap and start the trial.
- Import a representative sample of contacts rather than your whole database, so you can test cleanly.
- Build one complete automation that mirrors your real follow-up process, including the branch where someone does not respond.
- Send a real quote or invoice through the system and take a test payment.
- Confirm the total first-year cost, including the onboarding fee and any additional seats, before the trial ends.
- Compare that figure against your current stack's combined cost plus the hours you spend bridging the gaps between tools.
Tips If You Commit
- Map your process before configuring. Automation platforms punish teams who build first and think later, and Keap's builder is powerful enough to construct something nobody can maintain.
- Use tags deliberately from the start. Tag sprawl is the most common Keap complaint. Agree a naming convention, keep the list short, and prune quarterly.
- Build one automation properly rather than five roughly. The lead-to-customer sequence is where the return is. Extra campaigns can wait.
- Take the onboarding seriously. You are paying for it either way, so arrive with your process documented and specific questions.
- Watch the contact count. At 1,500 included, list growth is the thing most likely to change your bill unexpectedly.
- Audit seats and automations quarterly. Additional users are around $39 each, and inactive sequences quietly send email to people you have forgotten about.
- Authenticate your sending domain immediately. SPF, DKIM, and DMARC are enforced by Gmail and Yahoo for bulk senders, and an automation platform is worthless if its email lands in spam. This is the first configuration task, not a later refinement.
- Document what each automation does and why. Six months on, nobody remembers which sequence sends which email to whom. A one-page map prevents the situation where a customer receives three overlapping campaigns and nobody can work out which to switch off. Keep it beside the automation builder and update it whenever you ship a new sequence.
Who Is This Deal For?
Early-Stage Startups
Seed and pre-seed companies looking to move fast without overspending on tools.
Growing SaaS Teams
Series A+ companies scaling their stack and optimizing software costs.
Solo Founders
Indie hackers and bootstrapped founders who need enterprise tools at startup prices.
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Keap offers a 14-day free trial. Paid plans start at $159/month with full CRM and automation.
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