Does LiveChat support chatbots?

Yes. ChatBot integration (separate product) adds AI-powered automation. LiveChat focuses on human agent conversations.

What is message sneak-peek?

Agents see what visitors are typing before they hit send — allowing faster, more prepared responses.

Does LiveChat integrate with Shopify?

Yes. See customer order history, cart contents, and browsing behavior during chat conversations.

Can LiveChat handle multiple chats?

Yes. Agents manage multiple conversations simultaneously with workload indicators and automatic distribution.

Does LiveChat track conversions?

Yes. Track which chats lead to purchases, signups, or other goals. Measure ROI of your chat support.

Is LiveChat available on mobile?

Yes. Agent apps for iOS and Android let your team respond to chats from anywhere.

Does LiveChat support multiple languages?

Yes. The widget supports 45+ languages with automatic language detection based on visitor browser settings.

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LiveChat — Free Trial for Startups

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Customer Support

LiveChat — Premium Customer Support That Drives Sales

LiveChat is a customer service platform focused on live chat for sales and support. Used by 36,000+ companies including IKEA, PayPal, and Adobe, LiveChat differentiates itself with enterprise reliability, a polished agent experience, and sales-oriented features like product cards and chat-to-conversion tracking.

Chat as a Revenue Channel

LiveChat positions chat as a sales tool, not just a support channel. Product cards let agents showcase items during conversations. Chat surveys measure customer satisfaction. E-commerce integrations show order history and cart contents during chats. Many customers report 30%+ increase in conversions after adding LiveChat.

Agent Experience

The agent dashboard is designed for speed — canned responses, message sneak-peek (see what visitors type before sending), customer context panels, and automatic routing. Agents handle multiple chats simultaneously with a workload indicator that prevents overload.

Chat Widget Customization

The widget is fully customizable — colors, position, agent photos, pre-chat surveys, and custom forms. Eye-catchers (animated attention grabbers) increase chat engagement. The widget loads fast and works on mobile without affecting page performance.

LiveChat vs Tidio

Tidio includes AI chatbots in its core product. LiveChat focuses on human-agent chat with optional chatbot add-ons. Tidio is more affordable for small teams. LiveChat is more polished for teams that prioritize the human support experience.

LiveChat vs Zendesk Chat

Zendesk Chat is part of the Zendesk suite. LiveChat is a standalone product with deeper chat-specific features. If you already use Zendesk for ticketing, their chat integrates well. If chat is your primary channel, LiveChat is the better standalone option.

Getting Started

Sign up through SaaSOffers for a free trial
Add the widget to your website
Customize appearance and greetings
Start chatting with visitors

Pricing

Starter at $20/agent/month with 60-day chat history. Team at $41/agent/month adds unlimited history, custom segments, and reports. Business at $59/agent/month adds staffing prediction and Apple Messages integration.